FAQs

Our boarding service operates on a 24 hour day starting at the time of check-in. A partial daycare fee is charged on stays exceeding 24 hours on the last day based on the following schedule:

  • 0 – 3 hours: $5.00
  • 3 – 6 hours: $10.00
  • Over 6 hours: $15.00

We believe this policy provides our customers the ability to control boarding costs by managing arrival and departure and it allows the kennel to earn a fair return for the daycare service provided. The partial daycare fee does not apply to boarding stays exceeding 8 consecutive nights.

Boarding reservations may be cancelled without charge if we receive notice 48 hours prior to the scheduled arrival. Cancellations within the notice period are subject to a fee of $25.00 per dog ($50.00 for a holiday season cancellation).

The primary factor that determines a dog’s activities while here is his or her temperament and degree of socialization. We do not differentiate between boarding or daycare dogs. Each participates in periodic outdoor play and exercise. Well socialized dogs will play in larger groups and spend up to 70% of their time outside, weather permitting. Dogs not suitable for group play will spend less time in the dog play yards and receive attended walks and exercise in our secure natural areas.

We require Rabies, Bordetella, Parvo-Virus and Distemper (the latter two often referred to as DHPP or a derivative thereof). We need to have a copy of the veterinary vaccination record, paper or electronic. Most veterinary records contain a reminders section noting the expiration date of the vaccinations. Most vets are happy to email this information to us.

A titer is a laboratory test that measures antibodies in the dog’s blood and it may be used to prove immunity to disease. We accept positive titer test results in lieu of the vaccination, provided that, we receive a copy of the Lab Report which must include the test type, exact values, signature of Lab technician and date.

We can administer prescription medications, provided that, you provide the medications in the original container with the pharmacy label, Veterinarian’s name and instructions. We charge $2.00 for injectable medications or eye and ear drops. For non-prescription supplements, we need your written instructions. Owners are encouraged to carefully complete the medications section of their dog’s online registration as that is the best way to provide us with the instructions for your dog’s medications.

We strongly encourage owners to provide enough of their dog’s regular food adequate for their length of stay. All dry food should be provided in a sealable container, either individual meal portions in zip lock bags or in bulk. All food containers must contain a marking denoting the dog’s name. The best way to provide us with feeding instructions is to compete the feeding section of the dog’s online registration.

We will provide an all natural dry food that contains no corn, soy, gluten or wheat. The charge for kennel provided meals is $1.00 per meal for small dogs (under 40 lbs.) and $2.00 for large dogs.

We provide a kennel cot and clean bed for each dog. Owners may bring additional or replacement bedding and a toy or two. All items brought with the dog, including collars and leashes, should be marked with the dog’s name, otherwise we will not be able to assure these items will be returned.

We encourage prospective customers to come and tour our facility. Tours are offered during business hours, 7AM to 7PM daily. We appreciate a call, however, an appointment is not required. Drop-ins during busy hours will likely result in a delay.

We request that new customers with large or bully breed dogs schedule a visit to the kennel with their dog so we may assess the dog and hear from the owner about their dog’s behavior.

We do not restrict any dog breed from boarding, daycare or grooming services. We assess the temperament of each dog to determine suitability for group play and to otherwise establish a plan for each dog’s stay.

For all holiday periods, boarding and daycare (if allowed) will be increased by $5.00 per dog. This covers the additional costs we incur during full occupancy periods.

For the Thanksgiving and Christmas holidays daycare is not allowed and there is a 3 day minimum boarding requirement.

For 2017 our Holiday periods are:

  • Spring Break/Easter: Friday through Sunday April 7 – April 16
  • Memorial Day: Friday through Monday May 26 – May 29
  • July 4th: Friday through Tuesday June 30 – July 5
  • Labor Day: Friday through Monday September 1 – September 4
  • Thanksgiving: Wednesday through Sunday November 22 – November 26
  • Christmas: Friday through Monday December 22 – January 1

Boarding:

Customers who have registered on our online portal can book and manage boarding reservations online. We also accept reservations by email at – info@laureloakfarm.net - or by phone at 980-859-7935.

 

Daycare:

Registered customers can request daycare reservations by phone and email only. Reservations are confirmed by email.

Daycare is subject to available space. Reservations beyond one week can be cancelled if space is not available.

 

Haircut Grooming:

Reservations for a grooming with a haircut are best made online under the Services tab>Grooming>Schedule Haircut Appointment. The groomer’s available days and time slots are highlighted on a monthly calendar. Select the day and time you want and complete the online reservation request. Be sure to enter the dog’s name, owner’s name, email and mobile phone. Reservations can also be made by email or phone request.

 

No Haircut Grooming:

Kennel Wash and Dry services can be requested online under the Services tab>Dog Wash & Dry>Book a Grooming Appointment or by phone or email.

Click on the “Client Signup” button at the bottom of our website. Enter customer and dog information as required and sign the online Dog Services Agreement. Once vaccination records are confirmed customers can book boarding and daycare.

Six months, unless an exception is approved by the owner or Kennel Manager.

Yes. All dogs over six months in age must be spayed or neutered. Exceptions must be approved by the Owner or Kennel Manager.

Our web cams are for security purposes and don’t provide ideal viewing of dogs. Instead we take photos and videos of our guests and post to our Facebook page throughout the day. We endeavor to capture images of all our guests daily.

We offer a 5% discount to active duty and veteran armed services personnel and active first responders.

No. The orientation of our kennel is boarding and regular full day daycare clients. We do not have the capacity provide a half day product.

7:00 AM to 7:00 PM daily or by appointment

  • 10:00AM – 7:00PM Monday through Friday
  • 9:00AM – 7:00PM Saturday
  • 12:00PM – 7:00PM Sunday and Holidays

We have loved this kennel from Day 1! — Leesa W. on Facebook